Proro Rig After-Sales Service Terms

These terms govern after-sales inspection, warranty handling, repair, replacement, and return services supplied by Proro Rig for eligible products purchased through our store or another sales channel that we have expressly verified.

A product-specific sales agreement, written quotation, or mandatory law may provide additional rights. If there is a conflict, the mandatory rule or specifically agreed written term prevails to the extent of that conflict.

Customer

The individual or organization that owns the product or is legally authorized to request service for it.

Product

ASIC miners, power supplies, controllers, cooling equipment, accessories, or other hardware accepted by our service team.

Service Case

The unique repair or support request used to identify the customer, serial number, reported fault, and service history.

Warranty Period

The recorded coverage period shown for the relevant product or serial number, subject to these terms and any product-specific conditions.

Replacement Unit

A new or professionally serviced unit with equivalent or better functional specifications supplied instead of repairing the original unit.

End of Service

The date after which parts, tools, or technical support for a product model may no longer be reasonably available.

Create a repair request before shipping. Provide accurate contact details, model, complete serial numbers, order information, fault symptoms, operating conditions, troubleshooting performed, device logs, and clear photographs when requested.

• One case must correspond to the products and quantities listed in that request.
• The serial label must be readable and must match the submitted case.
• Support may request remote diagnostics before authorizing shipment.
• Incomplete, inaccurate, or misleading information may delay or prevent service.

After authorization, ship only to the service location stated in your case. The customer is responsible for outbound freight, insurance, customs documentation, duties, and risk in transit unless a written service instruction states otherwise.

Parcels may be refused if they have no valid authorization, arrive freight-collect, contain prohibited goods, or are unsafe, wet, severely damaged, or inadequately packaged.

Warranty service applies to verified manufacturing or material defects arising during normal use within the recorded warranty period. Eligibility is determined after serial verification and technical inspection.

• The customer normally pays transportation to the designated service center.
• Approved warranty work may include diagnosis, component repair, part replacement, or an equivalent replacement unit.
• Repaired or replacement hardware keeps the remaining coverage of the original product unless a written confirmation provides a longer period.
• Warranty eligibility is based on the date the case is created and the date the authorized service center receives the product.

A paid diagnosis or repair may be offered when coverage has expired, a fault is excluded from warranty, or the inspection identifies customer-caused damage. Availability depends on the model, condition, parts, and service location.

1. Inspection: the service center verifies the device identity and fault.
2. Estimate: you receive the expected service, parts, and return charges when applicable.
3. Approval: work begins only after required approval and payment.
4. Testing: completed repairs undergo functional and load testing before return.

If you reject the estimate, diagnosis, handling, storage, packaging, customs, and return shipping charges may still apply.

Free warranty service does not cover the following conditions. Some cases may qualify for paid service, while technically unsafe or uneconomical units may be returned without repair.

Proro Rig may perform reasonable disassembly, testing, firmware verification, component-level inspection, and burn-in procedures to identify the fault. Inspection findings determine whether service is covered, chargeable, unavailable, or uneconomical.

To restore function efficiently, we may repair the original unit, replace individual parts, exchange a board, or provide an equivalent replacement unit. Replaced defective parts are not returned unless required by law or agreed in writing before service.

Quotes may include diagnostic labor, parts, repair labor, replacement, packaging, storage, taxes, customs, and return freight. Estimates are based on the initial diagnosis and may be revised if hidden damage is discovered; no additional paid work will proceed without approval where approval is reasonably possible.

• Payment must be completed using the method and deadline stated in the service notice.
• Return shipment begins after cleared payment and completion of required customs information.
• Storage charges may begin if you do not respond, pay, or provide return instructions within the stated deadline.
• Hardware left unclaimed for 90 calendar days after our first collection or payment notice may be treated as abandoned, subject to applicable law.

We may recover reasonable unpaid service, storage, customs, disposal, and transportation costs before releasing the product.

Remove confidential information, pool credentials, wallet addresses, API keys, and personal data before shipment. Service can require resetting storage, replacing controllers, or installing approved firmware. We cannot guarantee preservation of device settings or data.

To the maximum extent permitted by law, responsibility for a proven loss or damage caused directly by our service is limited to the reasonable repair or replacement value of the affected product. We are not responsible for lost mining revenue, changes in coin value, pool rewards, business interruption, indirect loss, or loss caused by carriers, customs, inaccurate customer information, or events outside reasonable control.

Nothing in these terms excludes liability or customer remedies that cannot legally be excluded or limited.

We may use authorized service providers and logistics partners to complete a case. Service records may be retained for support, fraud prevention, quality control, regulatory, and accounting purposes in accordance with applicable privacy requirements.

If one provision is unenforceable, the remaining provisions continue in effect. A delay in enforcing a right does not waive that right. The version accepted when the service case is created normally governs that case unless a mandatory legal rule requires otherwise.

These terms may be updated to reflect service operations, product changes, or legal requirements. The effective date at the top identifies the current version.