Privacy Policy & Data Protection

1. Scope & Introduction

At Proro Rig (accessible via https://proto-rig.org/), we take user privacy and global data compliance with utmost seriousness. This Privacy Policy outlines our transparent commitment to protecting your personal data when browsing our online catalog, creating user accounts, placing hardware orders, requesting technical support, or interacting with our global logistics network.

2. Personal Data We Collect

We only collect information necessary to fulfill order transactions, conduct customer verification, provide post-purchase warranty support, and maintain platform security:

• Identity & Verification Data: Full legal name, date of birth, passport or national identity verification documents for mandatory KYC/AML compliance.
• Contact & Shipping Data: Email address, billing address, physical delivery location, postal code, and phone numbers for express logistics courier contact.
• Financial & Payment Data: Bank-transfer references and Bitcoin transaction identifiers or wallet addresses required to match and verify an order. Payment information is processed only for the method selected at checkout.
• Technical & Usage Data: IP addresses, browser types, device identifiers, session cookies, and navigation metrics to optimize platform security and prevent automated bot traffic.

3. How We Use Your Personal Information

Your personal data is strictly processed for legitimate corporate and operational purposes:

• Fulfilling, packaging, insuring, and shipping hardware orders to your designated shipping location.
• Conducting mandatory identity verification and anti-money laundering checks required under international financial regulations.
• Issuing automated commercial invoices, tax receipts, and warranty registration certificates under your unique serial numbers.
• Managing warranty repair services, RMA claims, and serial support lookups via our Serial Support Portal.
• Sending critical service notifications regarding batch release dates, order status updates, and security alerts.

4. Data Security & Global Storage Standards

Proro Rig implements industry-standard physical, technical, and administrative safeguards to protect your personal data against unauthorized access, loss, alteration, or disclosure.

Customer information is stored on secure, encrypted cloud servers with multi-factor authentication, firewalls, and continuous vulnerability monitoring. Financial records are retained only for the legally mandated period required under tax and accounting laws.

5. Third-Party Sharing & Logistics Disclosure

We never sell, rent, or trade your personal data to third-party marketing companies. Data is only shared with trusted service providers indispensable for fulfilling your order:

• Express Logistics Carriers: DHL Express, FedEx, UPS, and dedicated air freight couriers to enable door-to-door delivery.
• Licensed KYC/AML Verifiers: Authorized verification partners under contractual obligations matching our privacy standards.
• Customs Authorities: Required export/import documentation declared to international customs offices to facilitate clearance.

6. Your Data Rights & Choices (GDPR / CCPA)

Under international privacy regulations (including GDPR and CCPA), you possess the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal records.
• Right to Erasure ("Right to be Forgotten"): Request deletion of personal data when no longer required for legal or transactional obligations.
• Right to Restrict Processing: Request suspension of data processing under specific conditions.

7. Contact Our Data Protection Officer

If you have questions regarding this Privacy Policy, wish to exercise your data rights, or submit a privacy inquiry, please contact our Data Protection Officer: